At Gaming Xpert Ltd, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your product, you may be eligible for a return or refund under the following conditions:
1. Eligibility for Returns
1.1 Products must be returned within 28 days from the date of receipt.
1.2 Items must be unused, undamaged, and returned in their original packaging with all included accessories, manuals, and proof of purchase.
1.3 Certain items are non-refundable and non-returnable, including:
- Digital downloads or software with broken seals.
- Custom or personalized items.
- Items marked as “Final Sale.”
2. Process for Returns
2.1 To initiate a return, please contact our customer service team at gamingxpertltd@gmail.com or call us at +44 7878475787.
2.2 Provide your order number, reason for return, and any supporting documentation or photos (if applicable).
2.3 Once your return is approved, you will receive instructions for shipping the item back to us.
2.4 Customers are responsible for return shipping costs unless the item is defective or damaged upon delivery.
3. Refund Policy
3.1 Refunds will be issued to the original payment method used at the time of purchase.
3.2 Refunds will be processed within 5 days after we receive and inspect the returned product.
3.3 If the product is found to be used, damaged, or incomplete, a partial refund or denial of refund may be applied.
3.4 Shipping fees are non-refundable, except in cases where the product was defective or incorrectly shipped by us.
4. Exchanges
4.1 Items can be exchanged for the same product or another product of equal value, subject to availability.
4.2 To initiate an exchange, follow the same process as returns (see Section 2).
5. Damaged or Defective Items
5.1 If you receive a damaged or defective product, notify us within 3 days of delivery.
5.2 We will arrange for a replacement or a full refund at no additional cost to you.
5.3 Please provide photographic evidence of the damage or defect for faster processing.
6. Cancellation Policy
6.1 Orders can be canceled before shipment by contacting our customer service team.
6.2 If the order has already shipped, it will need to be processed as a return.
7. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards or vouchers.
- Downloadable software or content.
- Opened consumable products (e.g., batteries).
8. Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: gamingxpertltd@gmail.com
- Phone: +44 7878475787
- Address: 292 Halliwell Road, Bolton, UK