1. Change of Mind Returns

If you change your mind, you may return eligible items within 14 days of receiving your order.

• Items must be unused and in original condition
• All packaging, accessories and seals must be intact
• Returns must be approved before sending

2. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible.

• Provide your order number
• Describe the issue clearly
• Include photos if possible

We will assess the issue and arrange a replacement, repair or refund in line with your rights.

3. Non-Returnable Items

We may not accept returns for:

• Used or damaged items (not due to fault)
• Opened software, digital products or downloads
• Personalised or special-order items

4. Refunds

Once your return is received and inspected:

• Refunds are processed to the original payment method
• Processing times may vary depending on payment provider
• You will be notified once your refund is completed

5. Return Process

To start a return:

• Email info@gamingxpertltd.com
• Include your order number and reason for return
• Wait for return instructions before sending the item

6. Customer Responsibility

Customers are responsible for ensuring items are securely packaged when returning. We recommend using a tracked service where appropriate.

7. Your Rights

This policy does not affect your statutory rights under UK consumer law.